Refund and Returns Policy

Definitions

For the purposes of this Return, Refund & Cancellation Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to GREEN NOVA SDN. BHD
● “Goods” refers to the household appliances offered for sale on our website
● “Orders” means a request by You to purchase Goods from Us
● “Service” refers to the website operated by GREEN NOVA SDN. BHD
● “You” means the individual or entity accessing or purchasing from the Servic

Return Policy (30 Days)

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days from the date you receive your Goods.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase (such as order confirmation or receipt) must be provided

Once your return request is approved, we will guide you through the return process.

Refund Policy

After we receive and inspect the returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed within a reasonable timeframe
  • The refund will be issued using the original payment method (where applicable)
  • You will receive a confirmation once the refund has been completed

Please note that processing times may vary depending on your payment provider.

Cancellation Policy (Within 12 Hours)

You may cancel your order within 12 hours of placing it.

To request a cancellation:

  • Please contact us as soon as possible via email
  • Provide your order details for faster processing

If your cancellation request is made within the 12-hour period:

  • Your order will be cancelled successfully
  • A full refund will be arranged if payment has already been made

How to Request a Return or Cancellation

To initiate a return or cancellation request, please contact us:

📧 Email: green_novasb@outlook.com

Kindly include the following details:

  • Your name
  • Order number
  • Reason for return or cancellation

Our team will respond as soon as possible to assist you.

Contact Information

GREEN NOVA SDN. BHD
📍 NO. 3, TINGKAT 1 JALAN BESAR, TAMAN TEMPUA
14100 SIMPANG AMPAT
PULAU PINANG
📧 Email: green_novasb@outlook.com