Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to GREEN NOVA SDN. BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the GREEN NOVA SDN. BHD, accessible from greennova1.work
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently provide shipping services within Malaysia only.
We do not offer international shipping at this time. Orders with delivery addresses outside Malaysia will not be processed.
Shipping Fees
All orders placed through our Service enjoy free shipping within Malaysia.
There are no additional delivery charges applied to your order.
Processing Time
Orders are processed after successful payment confirmation.
Please allow a reasonable processing time before your order is dispatched. Processing time may vary depending on order volume, product availability, or operational requirements.
Delivery Timeframe
All orders will be delivered within 7 working days from the date of order confirmation.
Delivery timelines are estimates and may vary due to factors such as:
- Location within Malaysia
- Courier service operations
- Public holidays or peak periods
- Unforeseen logistical delays
No Overnight or Express Delivery
We currently do not provide overnight or express shipping services.
All deliveries are handled under our standard shipping method only.
Order Tracking
Once your order has been shipped, tracking details may be provided (if available) to help you monitor the delivery status.
Delivery Attempts
Please ensure that your shipping details are accurate and complete when placing an order.
If a delivery attempt is unsuccessful due to incorrect information or unavailability at the delivery address, delays may occur
Delays
While we strive to deliver all orders within the stated timeframe, delays may occasionally occur due to circumstances beyond our control.
The Company will not be held responsible for delays caused by courier services, weather conditions, or other unforeseen events.
Damaged or Missing Items
If you receive a damaged item or if any item is missing from your order, please contact us as soon as possible with relevant details.
Our team will review the issue and assist you accordingly.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the Service.
Contact Us
If you have any questions regarding shipping, you may contact us:
GREEN NOVA SDN. BHD
Website: greennova1.work